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FAQ

Here are the most frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@edgewirelesspower.com

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Q. WHAT PHONES ARE COMPATILE WITH YOUR CHARGERS?

A. iPhone 8/8 Plus, iPhone X/XR/XS/XS Max, iPhone 11/11 Pro/11 Pro Max, Samsung Galaxy S7 and up, Note 5, Note 7, S6 Edge Plus, Huawei Mate 20, Google Pixel 3, LG G4 and other Qi enabled wireless charging phones.

Q. DO THEY CHARGE THROUGH A PHONE CASE?

A. Our chargers work with most phone cases that are 5mm in thickness or less. 

Q. WHAT ADAPTER CAN I USE WITH YOUR CHARGERS?

A. Our chargers only work properly with 9V/3A adapters. It is highly recommended that you add the EDGE Quick Charging Adapter to your order when purchasing any of our devices. 

Q. HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

A. It usually takes 4-12 business days for all orders to arrive. Shipping times vary based on product ordered, current demand and shipping location.

Q. WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER? 

A. Yes, all customers will receive an order confirmation number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q. HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?

A. It usually takes 1-3 business days. You will receive a separate email with your tracking number.

Q. WHAT IS YOUR REFUND POLICY?

A. We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

Q. MY PHONE FEELS WARM AFTER WIRELESS CHARGING. IS THIS NORMAL? 

A. It’s normal for a device to get slightly warm during wireless charging. Keep in mind that most conventional plug-in chargers also feel warm to the touch while charging.

Q. ARE WIRELESS CHARGERS SAFE TO USE?
A. Absolutely. Our wireless chargers emit only non-ionizing energy, which is harmless.
Q. WHERE CAN I PLACE AN ORDER FROM?

A. You can place an order from any country. We ship Worldwide.

Q. WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

A. All inquiries can be sent to info@edgewirelesspower.com or 2817809531 

Q. HOW CAN I PAY?

A. We accept all major Credit Cards: Visa, Mastercard, Discover, Amex. We also accept Amazon pay and Google pay. 

Q. IS CHECKOUT SAFE AND SECURE?

A. We guarantee 100% safe and secure checkout as we use the latest encryption technology on our website.

4 - 7 Day Shipping
30 Day Money Back Guarantee
100% Delivery Guarantee
Guaranteed Secure Checkout